Help and Support

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Frequently asked questions

What is coaching?

Coaching sessions are phone calls with your dedicated Harper coach, that typically last for 30 minutes. Our coaches have years of medical experience and are trained to help you process challenging life events and the feelings you face as you go through treatment, and plan out ways to stay balanced and healthy.They’ll focus on three things:

1. Understanding how you’re doing so they can respond to your needs
2. Supporting you, however you’re feeling
3. Guiding you and helping to plan wellness boosting activities

You'll have the same coach throughout your journey to listen and help you navigate anything on your mind.

What isn’t coaching?

Whilst a Harper coach has medical experience, they do not try to treat conditions like a counsellor or therapist would. They’re there to provide support and guidance. They’ll also help you monitor whether you could benefit from extra assistance, and will help find the additional support if you both agree it’s needed.

How does coaching compare to counselling or therapy?

A counsellor is more like a therapist looking for trauma. A Harper coach is an expert in helping you build goals and empowerment to respond to the ups and downs of your treatment. Our coaches are here to listen and provide guidance, serving as companions who understand each step of the way.

Counsellors help you understand serious issues, including severe mental health challenges and trauma. If our coaches feel that you may benefit from seeing a counsellor, they can help you organise sessions.

What is the “opt-in” for?

The opt-in is a simple form that allows you to register with Harper and this lets us post out your wellness pack to get you started.

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